1. Customers are kept at bay (at times, because customers are assumed to be ignorant or too demanding and at times, because too much of knowledge of inside realities may affect their confidence in the solution .... in either case, it is better to expose the reality to the customer under controlled environment. Customer has right to information, right to be educated and right to make informed decisions
2. Casteism (certain roles like testers, technical writers etc are considered to be of lesser value ... of course, the situation is improving at least in isolated pockets .... only a teamwork can lead to a quality product)
3. Defering a risk for a later day or delegating it to someone else; delegating does not absolve any one, least of all the organization, of any risks, damages or guilt
4. Covering up the ignorance; considering the pace, at which the industry is evloving, it is not practically possible for any one to acquire in-depth knowledge on all related areas and it boils down to "almost always seems to mean knowing who knows what and figuring out a way to bring them to bear on your client’s
issue.”. Organizational culture and environment, and in turn, customers should accept this reality and move towards what can realistically be done
..... More to add, ... may be some other time
